Payment Policy
Last updated: August 29, 2025
Accepted Payment Methods
At Astrid Lune, we currently accept payments via PayPal for all transactions made on our website. This secure payment gateway allows customers to complete purchases using their PayPal account or by linking it with a valid debit or credit card. We do not accept cash on delivery or offline payment methods.
Currency for Transactions
All prices listed on our website and all transactions processed at checkout are conducted in Malaysian Ringgit (MYR). The final amount charged to your PayPal account will be in MYR, and any applicable conversion fees are subject to PayPal’s terms and your financial institution.
Secure Payment
We take the security of your personal and payment information very seriously. All transactions processed through our store are encrypted using Secure Socket Layer (SSL) technology, ensuring your data is protected at all times during the checkout process. Your credit card information is never stored on our servers.
Shipping Policy Overview
Orders placed on our website are processed within 1 to 5 business days and delivered within 7 to 9 business days, with shipping services operating from Monday to Saturday. We offer free shipping on all products within Malaysia. For full details, please refer to our Shipping Policy.
Return & Refund Policy Overview
If you are not fully satisfied with your purchase, you may return eligible items within 30 days of delivery, provided they are unused and in their original packaging. We offer free return shipping, and refunds are processed within 10 business days once the return is approved. For full terms, please review our Return & Refund Policy.
Privacy Policy Overview
Protecting your privacy is a priority at Astrid Lune. We collect only the information necessary to process your order and enhance your shopping experience. Personal data is stored securely and handled in compliance with applicable privacy laws. For more information, please read our Privacy Policy.
Google Merchant Center Compliance
Astrid Lune is committed to maintaining full compliance with Google Merchant Center policies. Our checkout, billing, and product information is transparent, accurate, and up to date to ensure a reliable and trustworthy shopping experience for all customers.
Contact Information
If you have any questions about our billing terms or require assistance, please do not hesitate to get in touch with us. We strive for optimal customer satisfaction and aim to respond within 48 business hours.
Store Name: Astrid Lune
Email: info@astridlune.com
Address: 1, Jalan Selangat, Taman Pertama, 56100 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur Malaysia.
Operating Hours: Monday to Friday: 09:00 AM to 17:00 PM (GMT+8)
We truly value your feedback and aim to respond within 48 business hours.